Privacy Policy

Privacy Policy

  1. Introduction

    Cascade Art is committed to protecting your privacy in accordance with the Australian Privacy Principles. This policy explains how we collect, use, store and disclose your personal information.

  2. Information We Collect

    We may collect:

    • Name, email, phone number and addresses

    • Order and payment details (processed securely via Stripe and PayPal)

    • Website usage data, cookies, IP address and device information

  3. How We Use Information

    We use your information to:

    • Process and deliver orders

    • Provide customer support

    • Respond to enquiries

    • Send marketing communications (with consent)

    • Improve our website and services

    • Meet legal obligations

  4. Third-Party Services

    We use trusted providers including Squarespace, Stripe, PayPal, Xero, Google Analytics and delivery partners. We do not store full credit card details.

  5. Security & Retention

    We take reasonable steps to protect your information using secure systems and retain it only as long as necessary for business or legal purposes.

  6. Access & Corrections

    You may request access to or correction of your personal information by contacting us at info@cascadeart.com.au.

  7. Complaints

    If you have a privacy concern, contact us at info@cascadeart.com.au. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

  8. Changes to this Policy

    We may update this Privacy Policy from time to time. Any changes will be published on our website.