Refunds Policy

Faulty or Damaged Products
If your item arrives damaged, contact us within 7 days of delivery and provide photos if requested. Where a fault is confirmed, we will offer a repair, replacement, or refund in accordance with Australian Consumer Law.

Change of Mind Returns
Returns are accepted within 14 days of delivery if the item is unused, undamaged, and in perfect condition. Proof of purchase is required. Return shipping costs are the customer's responsibility.

Refunds
Approved refunds will be issued to the original payment method where possible. Please allow up to 10 business days for processing.

Non-Returnable Items

  • Returns without proof of purchase.

  • Items returned outside the permitted timeframe (unless required under Australian Consumer Law).

Request a Return
Email info@cascadeart.com.au with:

  • Order number

  • Description of the issue

  • Photos (if applicable)

We aim to respond within 48 hours.