Shipping Policy

1. Shipping Locations

We ship to most locations within Australia via Australia Post. All parcels are sent with tracking, registration, and signature on delivery.

For artworks over 100cm in any direction, we use a specialist door-to-door art courier servicing Melbourne and parts of Victoria, Sydney and parts of NSW, Brisbane and parts of Queensland, and Canberra.

This courier does not service Western Australia, Tasmania, the Northern Territory, or some remote areas without significant additional charges.

For delivery enquiries within Australia or internationally, please contact info@cascadeart.com.au.

2. Processing & Shipping Times

Orders are typically processed within 3-5 business days (excluding weekends and public holidays). Delivery times vary depending on destination and shipping method.

Processing times may be longer during promotions, product launches, or peak periods. You will receive a confirmation email once your order has been dispatched.

3. Delivery Timeframes

Delivery estimates depend on your location, shipping method, carrier performance, and customs processing (where applicable).

4. Shipping Costs

Shipping costs are calculated at checkout based on destination and shipping method. Prices may change without notice.

5. International Shipping & Import Charges

International orders are dispatched from Australia using trusted shipping partners. Final delivery may be completed by local postal or courier services.

Cascade Art is not responsible for delays, disruptions, or tracking issues caused by customs authorities or third-party carriers.

The purchaser is the importer of record and is responsible for complying with local import laws and paying any applicable:

  • Import duties

  • Customs fees

  • Taxes (including VAT/GST)

  • Customs processing charges

  • Other government-imposed fees

These charges are set by the destination country and are not controlled by Cascade Art.

6. Incorrect Addresses & Failed Deliveries

Customers are responsible for providing accurate delivery information.

If a parcel is returned due to:

  • Incorrect or incomplete address details

  • Failure to collect the parcel

  • Refusal of delivery

we may charge a re-shipping fee or issue a refund less shipping costs, where permitted by law.

7. Lost or Damaged Parcels

If your order is lost or arrives damaged, contact info@cascadeart.com.au within 7 days of delivery or expected delivery.

Photographic evidence may be required. We will work with the carrier to investigate and arrange a replacement or refund where appropriate and in accordance with Australian Consumer Law.

8. Authority to Leave

If you authorise a parcel to be left unattended, responsibility for any loss or damage passes to you once delivery has been made.

9. Contact Us

Email: info@cascadeart.com.au